Murphy Browns

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Terms & Conditions

Registration


By signing up to our website and purchasing products from MB Restaurants (NI) Limited T/A Murphy Browns, you are agreeing to the terms and conditions of sale, which apply to all transactions on www.murphy-browns.co.uk signing up to the service means we must have the following information:

Your name and address, including the postcode of the billing address associated with the payment card.
• Your contact telephone number
• Your email address, so we can supply you with important information such as your order confirmation and changes to the Murphy Browns Home Delivery Service
MB Restaurants (NI) T/A Murphy Browns only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at www.murphy-browns.co.uk shall require new payment details entered. It is your responsibility to keep your password secure.


Product Prices


The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your debit/credit card shall only be charged for items dispatched to you. All of our food products are subject to VAT charged at 20% . Prices of goods do not include the delivery charge. We do endeavour to keep to the ingredients in the menu description but things are sometimes beyond our control when products become unavailable, we reserve the right to make certain changes to the menu if this is the case.

Delivery


Delivery charge is £2.50 charged on all orders . Our minimum order for delivery is £10.00. Meals are delivered within in the following post code areas only – BT15 5/4/3/2 & BT14 8/7/6, if you live outside these areas unfortunately we are unable to deliver to you at this time. We deliver personally using our own professional uniformed staff to your home between 12pM, to 2pm and 4pm to 8pm Monday to Friday and 12pm to 8pm Saturday and Sunday.
We make all our food fresh so all orders placed will be given a delivery time choice, we aim to delivery within 10mins of your chosen time.
We operate a contactless delivery service and you must ensure that someone is in to receive your Murphy Browns food delivery. The driver will stand back minimum of 2mtrs to ensure that you receive your order.

We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.



Cancelling an order


If you wish to cancel your order you must either use the link on the bottom of your confirmation email or contact the restaurant as a matter of urgency. If you don’t give us enough notice to cancel your order and the order has been made and dispatched unfortunately we cannot offer a refund.



Our refund policy


If you are unsatisfied with any of the items in your order or any part of the delivery service from Murphy Browns please contact us - either by emailing us via the Contact Us page of the website or by telephoning 028 9039 1309. If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website and select "Contact Us". As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 07969 208 497. We shall be happy to exchange or refund any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.

We operate an open and honest policy at Murphy Browns and will work our hardest to make sure we can accommodate and act on any problems or suggestions.